Privacy Policy

Depending on your interaction with our website, we may collect:

• Name and contact details
• Company and designation
• Information provided through enquiry or contact forms
• Resume and professional information submitted for employment
• Website usage, device and technical information
• Information collected through cookies or similar technologies

We collect only information reasonably necessary for the relevant purpose.

We may process your personal data to:

• Respond to enquiries and requests
• Provide information about our services
• Manage business communications
• Process job applications
• Operate, secure and improve our website
• Prevent fraud, misuse and security incidents
• Comply with applicable legal, regulatory and contractual requirements

Personal data will not be processed for purposes inconsistent with the purpose for which it was collected, except where permitted by applicable law.

Where consent is required, we will provide a clear notice identifying the personal data being collected and the purpose of processing.

You may withdraw consent at any time where processing is based on consent. Withdrawal will not affect processing lawfully carried out before withdrawal.

We do not sell personal data.

We may share personal data, where necessary and permitted by law, with authorized employees, service providers, technology providers, professional advisers, government authorities or other parties where legally or contractually required.

Third parties processing personal data on our behalf will be subject to appropriate confidentiality and security requirements.

We maintain reasonable technical, organizational and administrative safeguards to protect personal data against unauthorized access, disclosure, loss, misuse, alteration or destruction.

Our controls may include access restrictions, authentication, encryption where appropriate, security monitoring, backup and recovery, and periodic security reviews.

Personal data will be retained only for as long as necessary for the purpose for which it was collected or as required or permitted by applicable law, contractual obligations or legitimate business requirements.

When no longer required, personal data will be securely deleted, destroyed or anonymized, subject to applicable retention requirements.

Subject to applicable law, you may have the right to:

• Access information regarding processing of your personal data
• Request correction of inaccurate or incomplete data
• Request erasure where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related grievance
• Exercise other rights available under the DPDP Act

Reasonable verification may be required before processing a request.

Our website may use cookies and similar technologies for essential functionality, security, analytics and improving user experience.

Where required, consent will be obtained for non-essential cookies. You may also manage cookies through your browser settings.

Prism BPO maintains processes for identifying, containing, investigating and responding to personal data breaches.

Where required under applicable law, we will notify the relevant authorities and affected individuals within the prescribed timelines.

Our website may contain links to third-party websites. Prism BPO is not responsible for their privacy practices. Users are advised to review the privacy policies of such websites.

Where Prism BPO processes personal data on behalf of its clients as part of its BPO services, such processing will be carried out in accordance with applicable client instructions, contractual obligations and applicable data protection requirements.

We may update this Privacy Policy from time to time to reflect changes in law, technology, services or data processing practices. The updated version will be published on this website with the revised “Last Updated” date.